Mattress Warehouse _________________________________________________________________________________________
it was a source of pride for people to say ‘ I only got three hours of sleep last night ’ and that has definitely changed .
“ We also offer mattress technology that measures how well you ’ re sleeping and provides suggestions around how to create a better sleep environment .”
The Mattress Warehouse approach requires significant investments in staff training . “ Every associate typically spends a full month in a store with a training manager before they interact with customers alone . We also utilize an eLearning platform , which makes it easier to keep staff up to date as products and technology change . New employees all go through our Sleep Academy , which involves a full week of immersive training . Finally , once a year , we do a sleep seminar with all team members that covers new research and all the latest scientific findings .”
This level of training is designed to ensure that consumers can trust Mattress Warehouse to care about their needs and work hard to ensure they receive the best possible product . “ Developing trust is one of our core values ,” Bill confirms , “ and to deliver that requires a well-educated team to work with our guests .” The results speak for themselves , when looking at Mattress Warehouse ’ s 100,000 + five-star Google review ratings .
Continued growth
The philosophy of caring and trust also permeates throughout the company culture , and Tracy attests that the overall ethos of the business makes it a great place to work . “ Another one of our core values is teamwork ,” she adds , “ and speaking as an employee , this is an exciting time to be part of the company . We all take pride in the culture , and everybody helps to embrace and adopt it , which ensures its longevity . I believe that is a major contributor to our success and a great source of pride to the business .”
Creating such a positive working environment also helps with recruitment in what can be a challenging labor market . “ With new locations planned for the coming years , we are always looking for great team members who want to be part of a growth story . This is across all functions , not just the stores , so it includes back-office functions and our distribution centers ,” highlights Bill . Indeed , the new distribution centers opened by Mattress Warehouse last year represent another significant area of investment for the business – not just in terms of infrastructure , but also in the creation of a great delivery experience for customers . “ The final mile is so important , as that is what our guests remember . They have a great experience choosing and buying their mattress , but if anything goes wrong with delivery , that is the part that stays with them . Delivery must meet expectations .
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