Retail Merchandiser - Volume 66 Issue 1 | Page 99

_______________________________________________________________________________________________ ABC Companies
Jay Oakman, Chief Operating Officer, at ABC’ s Florida service center
a result, continuous training is essential, and we need to leverage AI to enhance efficiency for both our clients and us. Additionally, we are focused on how our computer systems can help simplify our customers’ operations while reducing overhead costs. We are developing several pilot programs in this area specifically. In terms of products, we are constantly looking to expand and diversify, notably in segments of the industry where there is a demand and lack of options. On the service side, attracting skilled labor is a challenge across the industry, as technology is always evolving and many individuals are reluctant to work with heavy equipment. This presents an opportunity for us to grow by addressing these challenges through training and resources that help our customers keep their buses running and on the road,” he ends. ■
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