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reach and our footprint to give us quicker access to more customers. This empowers us to efficiently solve their problems and keep their vehicles on the road. In other words, expanding into Colorado is in line with our commitment to being a more responsive and effective resource for our customers.”
ABC’ s broader geographical footprint has been complemented with various investments in technology and digital infrastructure.“ Our ownership group and leadership team are deeply passionate about investing in our digital infrastructure through enterprise IT, AI, and machine learning. Via these advancements, we aim to improve forecasting logistics and internal efficiency while delivering tangible benefits. For instance, these technologies enable us to effectively integrate with our customers, better predict their parts needs, and empower our technicians with more information at their fingertips, which allows for quicker diagnostics. Additionally, we are implementing smarter preventative maintenance practices driven by these technologies. Investing in IT falls under our commitment to maximizing uptime for our customers, and this initiative represents a new avenue for us to achieve greater efficiency and effectiveness,” Jay continues.
Technology and training
As the company relentlessly strives to improve its processes to deliver the best possible service to its customers, technology and training are key components of its growth strategy, Roman reveals.“ On the IT front, we are exploring what AI can do for us. With 13,000 buses on the road, the volume of incoming phone calls regarding various inquiries is significant, especially as our clients’ businesses evolve and their technicians change, or new people enter the industry. As 98