Retail Merchandiser Volume 65, Issue 3 | Page 91

___________________________________________________________________________________ Costello’ s Ace Hardware
deliver products and planograms that are best in class, it will maximize our margin opportunity and operational efficiency. For us, it’ s about executing those updates fast and understanding the relevance of our inventory at the local level.”
Diversified business model
With robust growth plans in place and a strong, dedicated workforce to boot, Costello’ s Ace Hardware is built for a bright future. 2025 has been another highly successful year for the company thus far, strengthening its foundations for further growth and expansion.
“ This year has been a roller coaster. We followed up a strong first quarter with a weaker than expected start to Q2. We are seeing some decline in larger ticket purchases signaling that there is some economic uncertainty. However, we have been encouraged by traffic and our margins are holding up. We’ ve been focusing on mitigating the impact of tariffs and creating value for our customers. Our‘ grow the top line’ initiative is focusing on units per transaction. We’ ve leaned heavily into our‘ buy more, save more’ program, giving customers better pricing when they buy multiple units. Our other 2025 initiative is to better align business operations with company values. We were founded on some simple and meaningful principles that Vinnie Costello lived every day. He didn’ t brag about what he stood for- he let his actions do the talking- and set an example for how to treat customers, fellow employees, business partners, and the community. Emulating his beliefs and actions is our path to future success and growth. We are blessed to have an amazing team. Our focus is to celebrate the folks in our company who are living our values and continue to enhance a culture of service of others, teamwork, growth and empowerment,” Michael affirms.
“ We have a number of goals to fulfill over the next five years,” he concludes.“ We will continue to add stores, both in new markets and through acquisition. It is important for us to do our part in support of independent, local business; to‘ be the succession plan’ for owners that don’ t have a family member to pass their business on to. We will continue to add to our offering of home services. In support of a larger company will come additional investment to technology, including selecting a platform that can support our diversified business model. Finally, working with my siblings, we will provide a road map for the next generation.” ■
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