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Excellent Stores’ commitment to supply chain excellence is one of the qualities that sets the business apart. Embodying‘ superior supply chain management’ is a key ingredient in the company’ s recipe for success. Alex elaborates:“ A critical component of developing these skills is doing the work yourself in every area of the business. From walking the factory floor in Asia to working with global shipping lines, offloading container shipments, to working as a wholesale salesperson and on the retail shop floor, every family member and key management staff( who we would consider our extended family) has had to work at each
‘ desk’. This builds an end-to-end expertise where you build competence and grit through doing the hard work yourself. Just as my grandparents and my parents did, I’ ve walked the factory floor myself, hand-tested the quality of products and ensured I developed a personal relationship with each supplier.
Leading by example
“ We visit the factories or distributors’ locations and, whenever problems arise, we travel in person to address it, sit at the table, work through it and shake their hands after. No matter how much technology has evolved, nothing beats‘ old school’,” Alex continues.“ We always do business above board, treat others as we would like to be treated, own mistakes even though it costs us. As my grandparents and parents believe, we are honest and fair in everything we do such that we are examples to others.”
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