__________________________________________________________________________________________________ Beyond
Retail
always sold the individual items that make up a bathroom suite, we’ ve bundled some products to make it even easier for customers to shop with us. We’ ve initially launched 60 options, and although it’ s early days, we’ re excited to see how they’ re received by our customers.” we conduct regular product training so our staff can answer questions and give advice where required. For our trade customers, we launched online portals within each of our three sites to make it easy for these customers to order from us whenever they need.
“ We’ ve also recently launched bathroom suite bundles,” she adds.“ While we’ ve
Ambitious plans
With our discussion ending, Alison turns her attention to the future.“ 2024 was a tough year for many businesses, especially with an election in the UK earlier in the year and the subsequent budget announcements,” she reflects.“ However, by investing in our new warehouse, continued enhancement to the functionality on each of our websites, for example refining search, and reviewing our internal processes, we’ ve taken the time and investment to ensure we’ re ready for a busy year going into 2025.
“ We’ re feeling cautiously optimistic about the year ahead; the UK Government’ s target to build more houses should have a positive impact on our business, inflation rates appear to be under control, and hopefully interest rates will come down, all of which helps to restore consumer confidence and drive investment in big-ticket purchases, home improvements, and refurbishments.
“ Further afield, we’ ve got ambitions to grow to £ 100 million turnover, which would see us double the current business,” Alison concludes.“ It’ s important to us that we don’ t lose our culture along the way, as we strongly believe companies that look after their people are going to be the most successful in the long term. We believe in having fun at work, learning together, and not being afraid to make mistakes, so we’ re passionate about maintaining that ethos and culture as we continue to grow.” ■
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