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delivery; and competitive prices, made possible by leveraging technological efficiencies and automation.
“ We’ re passionate about combining technology with people, so although we’ re an online business, we take showroom best practices and apply these to the ease and convenience of online shopping,” Alison explains.“ We were one of the first online retailers to offer 3D design services, for instance, which allows customers to visualize what their bathroom will look like before placing an order. We’ re continuously updating our websites to make them easy to use with detailed descriptions, recommended extras, and inspirational content.
“ We have separate sales teams dedicated to both retail and trade customers, and
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