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What ’ s next in CX ?
Eric Jorgensen of Zendesk champions making customer service experience extraordinary
Like most people working in IT sales , I didn ’ t necessarily aspire to do so . I was involved with the military when I was younger but was discharged prior to going to Sandhurst . I had some appreciation for customer experience ( CX ) from working in a call center when I was at university , and my first post-military job was working on a help desk for a large IT company . So , I decided to give IT sales a go and that was 25 years ago . I ’ ve since worked for a variety of
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