__________________________________________________________________________________________________ Beyond
Retail
always sold the individual items that make up a bathroom suite , we ’ ve bundled some products to make it even easier for customers to shop with us . We ’ ve initially launched 60 options , and although it ’ s early days , we ’ re excited to see how they ’ re received by our customers .” we conduct regular product training so our staff can answer questions and give advice where required . For our trade customers , we launched online portals within each of our three sites to make it easy for these customers to order from us whenever they need .
“ We ’ ve also recently launched bathroom suite bundles ,” she adds . “ While we ’ ve
Ambitious plans
With our discussion ending , Alison turns her attention to the future . “ 2024 was a tough year for many businesses , especially with an election in the UK earlier in the year and the subsequent budget announcements ,” she reflects . “ However , by investing in our new warehouse , continued enhancement to the functionality on each of our websites , for example refining search , and reviewing our internal processes , we ’ ve taken the time and investment to ensure we ’ re ready for a busy year going into 2025 .
“ We ’ re feeling cautiously optimistic about the year ahead ; the UK Government ’ s target to build more houses should have a positive impact on our business , inflation rates appear to be under control , and hopefully interest rates will come down , all of which helps to restore consumer confidence and drive investment in big-ticket purchases , home improvements , and refurbishments .
“ Further afield , we ’ ve got ambitions to grow to £ 100 million turnover , which would see us double the current business ,” Alison concludes . “ It ’ s important to us that we don ’ t lose our culture along the way , as we strongly believe companies that look after their people are going to be the most successful in the long term . We believe in having fun at work , learning together , and not being afraid to make mistakes , so we ’ re passionate about maintaining that ethos and culture as we continue to grow .” ■
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