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delivery ; and competitive prices , made possible by leveraging technological efficiencies and automation .
“ We ’ re passionate about combining technology with people , so although we ’ re an online business , we take showroom best practices and apply these to the ease and convenience of online shopping ,” Alison explains . “ We were one of the first online retailers to offer 3D design services , for instance , which allows customers to visualize what their bathroom will look like before placing an order . We ’ re continuously updating our websites to make them easy to use with detailed descriptions , recommended extras , and inspirational content .
“ We have separate sales teams dedicated to both retail and trade customers , and
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