Retail Merchandiser Volume 65, Issue 1 | Page 19

________________________________________________________________________________________________________ Payments
Key challenges for merchants
Simply staying abreast of the latest popular payment methods in each market is already a challenge , but this is just the tip of the iceberg when it comes to the pain points merchants are facing as they look to expand internationally .
Once they have decided upon a payment method they would like to incorporate – say , UPI in India , for example – they must then enter into a lengthy onboarding process with a local provider , which can take up to six months . This process is not only time-consuming but also requires significant paperwork and eats up a lot of valuable resources like employee time , weighing down the capacity of in-house tech teams who are responsible for managing the integration .
What ’ s more , once a merchant commits to a provider , they often face an additional challenge : knowing that they can ’ t trial the service before full integration . As a
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