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Bill . “ But we ’ ve found since we implemented our diagnostic equipment in the stores , our rate of returns and exchanges has dropped dramatically .”
While Bill gives credit to the bedMATCH ® system , he also emphasizes that it works in combination with the team of Sleep Professionals on the showroom floor , who receive comprehensive training around product selection and sleep science in order to ensure customers receive the best advice , and most appropriate end product .
“ People are getting more knowledgeable about the importance of the right mattress and getting quality sleep , so that means there ’ s an educational aspect of what we do
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