Retail Merchandiser Volume 63, Issue 2 Volume 63, Issue 2 | Page 61

Lewis Drug

Starting a business in volatile times , especially during a World War , is a risky prospect . But it is one that has paid off for familyowned-and-operated business , Lewis Drug ( Lewis ). Established in South Dakota in 1942 , it has been a trusted retail pharmacy and neighborhood store group ever since . Beginning as one of the original promotional drugstores in the US , Lewis has grown to a regional , retail chain store with 57 locations across South Dakota ( its headquarters ), Minnesota , and Iowa . After celebrating its 80th anniversary last year , Lewis went on to have its most successful year to date . So , what factors make Lewis exceptional ?

“ People call on us for convenience , reliability , and great service ,” begins Mark Griffin , President and CEO of Lewis . “ A lot of businesses say they are reliable or provide quality customer service , but we have the proof to back it up . In terms of convenience , we have a vast selection of products in our stores , which are typically 30,000-to- 40,000 square feet . Then , unlike many other pharmacies , we haven ’ t reduced our opening hours , and still provide online prescription services . We have amazing staff that our customers really trust , which contributes to our strong reputation as a reliable store .”
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