seamlessly with their wider retail solutions , retailers can streamline every touchpoint from supply chain to point-of-sale ( POS ) and strengthen their omnichannel capabilities .
Q : Returns are an inevitable part of a retail ecosystem . To build positive customer relationships , retailers must manage their returns effectively . What role can technology can play in helping retailers streamline returns ? To streamline returns , retailers can utilize returns management software integrated with OMS . These solutions enable retailers to process returns quickly and efficiently while automatically generating refunds for customers to their original method of payment , regardless of the sales channel . What ’ s more , pre-approved return codes sent with shipping documents help customers exchange or return an item with minimal effort . OMS can also help retailers with recycling , repackaging , and restocking to decrease inventory waste and reduce the financial and environmental impacts of returns .
With defined returns procedure and restocking guidelines in place , retailers can boost returns efficiency and retain product value keeping them out of landfill . Today ’ s customer is highly conscious of environmental impact - and retailers should be too . By minimizing waste while providing a seamless returns and refund process , retailers can foster strong customer relationships quite easily .
Q : The in-store experience has become a key differentiator in 2023 ’ s retail environment . How do you think retailers can leverage supply chain technology to deliver the ultimate in-store customer experience and stand out from the competition ? Today , consumers expect highly tailored in-store experiences with well trained instore associates who can assist them when needed . To ensure consumers receive their desired experience , retailers must empower their store associates to deliver optimal customer service . Integrating OMS , inventory , and even returns management with their in-store POS system , retailers can enable staff to stay more informed . With all the information at their fingertips , associates can easily answer customer queries about stock availability , expected product arrival , similar alternatives in stock and more . In addition , with
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