How American Pet Nutrition is delivering on its ambition to‘ do it better’

Main Interview Why retailers must recognize customer support as a profit center

Volume 66, Issue 1- 2026

Payments The last step in the customer journey could define an entire brand

Artificial Intelligence AI agents may deliver a new level of personal relevance to shoppers

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Talon. One investigates retail incentives. Cathal McCarthy introduces the concept of algorithmic intimacy and John Tait covers shifts in payment trends. There should be something to pique your interest.

Head to the insights section for some specific insider views. For example, OnQ’ s founder Paul Chapuis maintains his enthusiastic passion for retail on page 66, while Libertas Brands’ Co-Founder and CEO, Mark Kingston, introduces us to the mischievous world of Fuggler TM on page 36. CEO Sam Hafif takes us inside Concept One to discuss what is behind the business’ continued success. What unites all our interviews is their love for retail, understanding of what makes brands tick and desire for continued success. If you’ d like to be featured among your peers – let me know.

Libbie Hammond, Editor LH @ finelightmediagroup. com

SMALL BUT MIGHTY

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Our cover story reveals the strategies that underpin the success of American Pet Nutrition. Turn to page 28 to find out how it uses its small size and nimble approach to compete with the larger players.

@ RMmagazine retail-merchandiser-magazine

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