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growth and profitability. For example, we’ ve expanded our offering of home services performed by our hearth and spa technicians to include chimney sweeping restoration, and rebuilding, and we’ re about to begin installing air purification devices into home HVAC systems. Home services are very much on our radar for expansion. We’ ll also be strategically expanding our paint stores so that our outside sales force can reach larger customers, such as large contractors, property managers and municipalities.
“ Another key area of focus for us is our online business. We don’ t build and manage our own website as we are part of Ace’ s network; our priority is to support the Ace model and deliver the most seamless shopping experience for our customers. We’ re obsessed with the operational metrics, such as speed to respond, verify orders and deliver, order accuracy, and increasing our product
availability, as well as making sure we are emphasizing neighborly spirit and attention to building relationships. Delivery continues to grow in importance, and we continue to expand on our own fleet of trucks and vans delivering orders to our customers. We’ re also utilizing third party services like DoorDash to help us fill any gaps. We’ ve seen great success this year; our online sales are up over 20 percent.”
In the last couple of months, Costello’ s has opened two new stores, both of which were acquisitions, to further enhance its operational capabilities. One of these stores is situated in rural Virginia, which will help to increase the company’ s presence within the state, whilst the other store is in Northern Maryland. The new Maryland store will offer a particularly unique feature: a full-scale lumber yard. This store is set to be the first of its kind within the Costello’ s’ chain and, with the hardware store
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