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MSA Group business. We are committed to investing in our people and are proud to have great employee retention rates. To continue this success, we have established employee voice groups to ensure everyone from across the business can have their say in how we improve things going forward. Their helpful feedback has already resulted in us introducing measures such as free menstrual hygiene products and suncream for employees across our sites. As part of our commitment to employee wellbeing, we have provided mental health first aid training to 20 percent of our workforce, enhancing our ability to support staff in maintaining their mental health.
“ We aim to be recognized not only as a top-tier motorway service provider but as a pioneer in shaping the future of roadside services. Over the next five years, we plan to expand our footprint, deepen our sustainability commitments, and lead in areas like digital innovation and EV readiness. Our vision is to create service areas that are not just functional but destinations in their own right, whether that’ s for road users or members of the local community.
“ While we are a business with national reach,” Ross concludes,“ we always try to operate with a local mindset, whether that’ s through supporting local supply chains, creating jobs in regional communities or designing services that reflect local needs. Our success is built on partnerships: with our brand operators, local authorities, our own team members, and of course, our customers.” ■
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