_____________________________________________________________________________________________ Customer service
tBy Rob Mead retail-merchandiser
Emerging trends in customer service .
As we pass the halfway point of 2023 , it ’ s becoming increasingly clear that customer service expectations and trends are constantly evolving , and many retailers are stepping up to meet these demands . Discussing these trends and understanding where the industry is right now is important because it ensures we continue moving forwards in the right direction with customer support . And since retail businesses haven ’ t been without their fair share of challenges , these need to be factored into the conversation .
One of the biggest growing trends is the availability of face-to-face video support options . During the pandemic , it became commonplace to use video chat services such as Skype and Zoom to offer the same support that was previously only offered in-store . Now ,
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