Retail Merchandiser Volume 63, Issue 2 Volume 63, Issue 2 | Page 75

Rusty Lantern Markets and 50 percent off food while on duty , plus a ‘ Teammates ’ card that entitles every active employee to a substantial discount , something for Thanksgiving , and access to a couple of social events each year .
“ We also equip everyone to be successful with a comprehensive training program for all positions ,” he goes on . “ This creates an environment that promotes a clear career path , performance feedback , and a hire-from-within culture . Indeed , our team shares a common passion for hard work to exceed customer expectations and , together , we enjoy that challenge .”
Quality and convenience
Challenges are , unfortunately , commonplace in today ’ s post-pandemic environment . To enjoy those challenges is , therefore , akin to a superpower in business . And like Superman , Rusty Lantern intends to take flight as it overcomes future trials .
“ In terms of the year ahead , our plans are to build two new sites in New Hampshire and another in Maine ,” John concludes . “ By expanding our current footprint in those markets , we will be able to tap into new opportunities for growth .
“ Looking further ahead , I think there will be a move towards larger stores , with more overall selection ; however our focus on fresh food will continue . I also believe definitions of customer service and convenience will morph to include technologies such as loyalty apps , ordering kiosks , self-service checkouts , as well as pick-up , drive-thru , and delivery options .
“ Yet , at the end of the day , I believe there will always be a demand for quality and convenience at the best corner in town – and we will be there to provide it .” ■
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