Talent improved sales performance , annual labor savings , better waste management , more in-store innovations and overall improvements in workforce engagement . It is by far not an overnight process , but retail managers must work to develop their powerful communication skills and ability to handle challenging conversations , in order to achieve increased workforce efficiency , engagement , productivity , performance and organizational growth . Once managers master this skill they report getting about 20 percent of their time back as well . What could you do with an extra day a week ? ■
For a list of the sources used in this article , please contact the editor .
Dominic and Laura Ashley-Timms www . starmanager . global
Dominic and Laura Ashley-Timms are the cocreators of the STAR ® Manager programme , cofounders of performance improvement consultancy Notion , and co-authors of new book The Answer Is A Question . Notion is a performance improvement consultancy established in 2000 . With a team of experts , the company helps managers , including from FTSE and Fortune 500 companies , make behavioral changes and develop an Operational Coaching™ style of management through their STAR ® Manager programme , in order to improve workforce engagement , productivity and performance .
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