Talent
Supercharge efficiency
Workforce efficiency is a global issue . Gallup ’ s State of the Global Workplace 2022 report found that 79 percent of employees are disengaged globally , with low engagement levels costing the global economy $ 7.8 trillion and driving a depreciation in employee engagement and efficiency worldwide . Teaching managers how to be a coach , once seen as a panacea for helping managers increase workforce engagement , has singularly failed to transform organizational efficiency . The truth is , busy and time-starved retail managers don ’ t have the capacity to become coaches on top of their day-to-day responsibilities . But they do have the ability to integrate coaching-style behaviors into their daily interactions with employees , and develop an enquiry-led approach to every form of staff communication . This Operational Coaching™ style of management ditches the command-andcontrol style , helping managers to stop firefighting and quickly ‘ change state ’ to have ‘ in the moment ’ coaching conversations every day with their employees , in order to improve workforce productivity and efficiency on an organizational level .
So , how can retail managers supercharge their workforce ’ s efficiency ? It starts with one small change – learning to ask more powerful questions . Managers must adapt their style of behavior and develop the skill to ask meaningful questions , in order to stimulate
retail-merchandiser . com 27