Top trends

With 2023 has come a semblance of normality in the retail space . Covid may still be rumbling away , but we ’ re dealing with it and there are more pressing concerns as the UK struggles to stay out of recession . The fight to avoid store closures is putting the emphasis squarely on customer acquisition and retention because it ’ s the retailers that can get customers through the door that are most likely to make it through the economic crisis . And it ’ s that which will lead the retail and e-commerce tech trends for 2023 . But it ’ s not the only point of focus .